Thanks to Github Education, we've been able to use Customerly for the next 6 months to try it out. Customerly is a live-chat & CRM tool that we can embed onto our sites. It will not be embedded on the main site (http://acord.software) for the time being, as we're still debating the usefulness of Facebook Messenger - remember, a huge influx of new members for 2020 were sent to us from our Facebook Page. We'll be embedding it on our Tumblr Blog for now.
Create customerly account
Embed in Bootstrap site
Connect to Slack (we need to find a chat plugin that incorporates with slack)